Job Description

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Front-End Developer

The Knowledge Manager at SaaSpot will be responsible for building and managing the knowledge base of materials regarding the functioning of our application.

Responsibilities of the KM include creating content such as use cases, implementation manuals, instructions for different examples of automation schemes, and co-creating marketing content (blog posts, screencasts, videos).

The Knowledge Manager reports directly to the Growth Manager and performs on the basis of information gathered from all other departments of the company. Most of our clients come from international markets and communicate with us via e-mail and chat. Once we know they are interested in our services, we give them a call to learn about their needs and requirements. At this stage, they are referred to further materials regarding our platform or we arrange a demo for them with one of our sales representatives.

Responsibilities

  • Ability to create content for different channels of communication, basic audio/video editing skills and willingness to learn how to create different forms of online content,
  • At least basic knowledge of digital marketing, preferably a good understanding of issues related to marketing automation,
  • Ability to quickly grasp technical issues related to marketing process automation and explain those issues in the simplest possible terms,
  • Experience in creating product documentation in English will be an advantage.
  • Subsidized private healthcare, gym membership and tasty lunches.

Requirements

  • Making calls to clients who have expressed interest in our service by providing their contact details,
  • Asking all the right questions and learning about the client’s business and their requirements,
  • Suggesting the right solutions and making sure we provide a great service.
  • Excellent command of English and, preferably, one other European language,
  • Great communication skills and the ability to explain complex issues in simple terms,

What We Offer

This is the job of a Client Support Representative. You don’t really need lots of experience and this job DOES NOT require you to sell anything. Your responsibility is to learn about the needs of our potential clients so that we can serve them better, so you have to be great at communicating and asking questions.

  • On the job training and the possibility to become a leader of your own team as the sales structures of the organization grow in size,
  • MacBook or another laptop of your choice + all the equipment necessary to create great content (we have our own audio/video recording studio),
  • Subsidized private healthcare, gym membership and tasty lunches.
  • Possibility to learn and develop in a highly skilled and motivated team of professionals,